Business Travel Benefits | International Coverage | T-Mobile for Business (2024)

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• T-Mobile customers on most plans now get faster speeds, including high-speed data up to 5G, in more than 215+ countries & destinations. Most customers get double the speeds across the board with MAX/Business Unlimited Ultimate and Ultimate + customers getting 5GB of high-speed data worldwide. Most customers also get in-flight connectivity, Wi-Fi AND streaming, where available. MAX customers get it on all flights and Go5G/Business Unlimited Advanced customers get it on four flights of their choosing with an hour every flight afterwards. This, on top of access to savings up to 40% when booking hotels and rental cars with T-Mobile TRAVEL as well as Secure Wi-Fi app available for business plans. Plus AAA on Us for Go5G, MAX and small businesses.

• Everyone on qualifying plans gets these benefits. In-Flight connection is available for most Sprint customers including those on Sprint Unlimited Plus/Premium, Unlimited Freedom, Everything Data Share, Unlimited Savings, Sprint Unlimited, Affordable Choice, and many more. Some international benefits will require a T-Mobile SIM card. Everyone with an active voice line on a compatible plan gets a year of AAA on us, and anyone eligible for T-Mobile Tuesdays can unlock discounts on Shell gas, hotels, rental cars, and more via the T-Mobile Tuesdays app and T-Mobile TRAVEL.

• We're keeping customers connected beyond our own signal—even at 30,000 feet. Eligible customers now have free in-flight connection options, including full-flight Wi-Fi and streaming options where available. In addition to Wi-Fi and streaming, you can also text all flight long where available. Watch all your favorite streaming benefits and stay connected on your smartphone from above the clouds.

• As part of In-Flight Connection, we’re partnering with Intelsat (formerly GoGo) to give free in-flight Wi-Fi on Alaska Airlines, and select American Airlines and select Delta Air Lines flights. We also partner with Panasonic, Viasat and Thales to give In-Flight Connection on select United Airlines flights. T-Mobile is also a proud partner of Delta, giving SkyMiles Members fast, free in-flight Wi-Fi on Delta and on us on most Viasat flights within the U.S. We’ll continue to add more flights over time.

• There’s no sign up required for In-Flight Connection. Just make sure you’re on an eligible rate plan, your phone is Wi-Fi enabled, and you’ve made at least one call using Wi-Fi Calling on your current device and SIM card.

• Before you board, ensure you have:

  1. A compatible T-Mobile or Sprint phone that is on the most recent software.

  2. A valid e911 address on file with T-Mobile or Sprint for your mobile number—you can verify this at MyT-Mobile.com or My Sprint.

  3. Made at least one Wi-Fi call with your current SIM card on your current phone.

  On larger flights, in-flight Wi-Fi may be available at the gate, generally the cabin crew will provide instructions once in-flight Wi-Fi is available and most flights will have information on how to connect in the seat-back pocket.

  1. Place your device into Airplane mode and turn on Wi-Fi
  2. Make sure Wi-Fi Calling is set to enabled or on
  3. Select the airline’s Wi-Fi network (DeltaWifi, AlaskaWifi, etc.)
  4. Open any Internet browser to go to the Wi-Fi homepage
  5. You will be automatically redirected to a login page
     • If you are not redirected type wifionboard.com into your browser
  6. Select "In-Flight Connection On Us"
     • Enter your Sprint or T-Mobile phone number
     • Enter the CAPTCHA letters and numbers in the box if prompted
     • Tap "Get Wi-Fi and Texting," the confirmation screen will appear to confirm you are connected

• No, this benefit is only available on smartphones.

• Yes, In-Flight Connection is available on domestic and international (to/from US) across select Alaska, American, Delta Airlines, and United flights. We’ll continue to roll-out to more flights over time.

• T-Mobile customers on most plans now get faster speeds, including high-speed data up to 5G, in more than 215+ countries & destinations. Most customers get double the speeds across the board with MAX customers getting 5GB of high-speed data worldwide.

• • Go5G Plus (including 55+, Military, and First Responder), Go5G Business Plus, ONE Plus, Business Unlimited Ultimate, Business Unlimited Ultimate+ and Go5G Amplified.
  • Go5G (including 55+, Military, and First Responder), Deaf or Hard of Hearing, Business Unlimited Select, Business Unlimited Advanced, and Go5G Business. Simple Choice, Select Choice, and ONE plans are also included.
  • Go5G, Go5G Plus, Go5G 55+, Go5G Plus 55+, Go5G First Responders, Go5G Plus First Responder, Go5G Military, Go5G Plus Military, Go5G Plus Deaf or Hard of Hearing, Go5G Amplified, Business Unlimited Select, Business Unlimited Advanced, Business Unlimited Ultimate, Business Unlimited Ultimate+, Go5G Business, and Go5G Business Plus rate plans. Simple Choice, Select Choice and ONE plans are also included.

  Customers on a T-Mobile Business Unlimited Select plan get unlimited texting, and calling at $0.20 per minute, in 215+ countries and destinations.

• Click hereto see if your destination is one of the 215+ countries and destinations that receive unlimited data at 256 Kbps speeds and unlimited texting as part of your eligible plan.

• T-Mobile is the exclusive wireless partner of AAA. And now, T-Mobile and Sprint postpaid customers get one year of Basic or Classic AAA membership on us, including all benefits that come with membership. After the year on us, the membership will automatically renew at $60/mo on avg. (depending on location) and you can cancel anytime.

• AAA provides 24/7 roadside assistance nationwide. In times when you need auto repair, roadside service, or a new car battery, a AAA tow truck or service vehicle will be on its way to help. Use your membership every day to get discounts and deals at shops, restaurants, hotels, on movie tickets, and more. Use the AAA app on your smartphone to find the best gas prices nearby, get travel information, AAA Diamond rated hotels, restaurants, attractions, events, and more. VisitAAA.comfor more details.

• 1. Visitpromotions.t-mobile.com/AAA

  2. Enter in your T-Mobile or Sprint mobile number

  3. Log in with your T-Mobile or Sprint ID

  4. Read and accept the terms and conditions and continue

  5. Fill in your personal information and continue

  6. After successful submission, you will see a direct link on screen that will redirect you to the AAA landing page

  7. Click on “I’m not a AAA member” to complete new membership sign up or click “I’m already a AAA member” to redeem the offer toward your next renewal

  8. Follow the guided steps for new member enrollment—existing members will just need your AAA member number or full name and zip code

• Your AAA membership covers you rather than your car. That means that you are covered for road services in any vehicle you’re driving or riding in as long as that type of vehicle is covered under your plan.

• No problem. You are eligible for this offer too and we will cover your next Basic or Classic renewal payment. This offer covers the primary household member if you remain on an eligible T-Mobile rate plan at the time of the AAA membership renewal. If you are a Plus or Premier member, the Basic or Classic portion of your membership will be covered, and you’ll just pay the difference.

• T-Mobile TRAVEL with Priceline is a site with travel deals exclusively for T-Mobile, Sprint customers. Customers can save up to 40% on hotels or Pay Now rental cars, plus book flights and more on T-MobileTravel.com!

• Secure Wi-Fi is a set-and-forget app that automatically encrypts the Wi-Fi connection on phones and tablets, so it’s perfect for when customers need to get work done and have no choice but to use public Wi-Fi—like when travelling internationally. T-Mobile for Business customers now get Secure Wi-Fi included at no extra cost on Business Advanced and Ultimate plans.

  Secure Wi-Fi may be available for business customers on other plans for just $1.99/mo.

• Secure Wi-Fi offers set-and-forget mobile security. When it detects a Wi-Fi connection, it automatically turns on and, if needed, it provides secure encryption of data to the internet. And if the Wi-Fi is performing poorly, Secure Wi-Fi automatically uses the T-Mobile nationwide 4G and 5G network to augment the Wi-Fi data, providing an optimal user experience.

• Any T-Mobile for Business voice or tablet line can add Secure Wi-Fi. It’s included for no additional charge for voice lines on a Business Unlimited Advanced or Business Unlimited Ultimate plan and may be available with an additional subscription on other business plans.

• Visit one of our retail locations or call844-924-4220to add this benefit to your plan. Once purchased, simply download the app and follow the instructions to get started.

• Yes, you can add Secure Wi-Fi to any plan for $1.99/line/month. This benefit is not available for any consumer (non-business) plans.

• Unlimited in-flight texting, Wi-Fi, and streaming where available:Go5G Plus (including 55+, Military, and First Responder), Go5G Business Plus, ONE Plus, Business Unlimited Ultimate, Go5G Amplified, and select Enterprise and Government plans.

  • Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year: Go5G (including 55+, Military, and First Responder), Go5G Deaf or hard of Hearing, Business Unlimited Advanced, Go5G Business, and select Government plans. Simple Choice, Select Choice, and ONE plans are also included. Plus, T-Mobile Prepaid plans, except T-Mobile Connect.

• Yes, this benefit is now available to even more customers on Sprint plans.

  • Unlimited in-flight texting, Wi-Fi, and streaming where available:Sprint MAX, Unlimited Plus/Premium.
  • Unlimited texting and 1 hour of in-flight Wi-Fi with streaming where available. Plus 4 full-flight Wi-Fi and streaming sessions a year:Sprint ONE, Unlimited Freedom, Everything Data Share, Unlimited Savings, Sprint Unlimited, Affordable Choice, and many more.

• You can use any streaming service that you're subscribed to on your flight—including Netflix, Paramount+, Apple TV+, MLB.tv and others that eligible T-Mobile customers can enjoy on us.

• Free messaging with in-Flight Connection includes text messages (SMS) and data messages using Facebook Messenger, WhatsApp, and iMessage. You can also use Twitter via SMS with in-flight texting. See Twitter support for SMS Twitter steps and Twitter account support.

  For SkyMiles Members get free in-flight Wi-Fi on Delta and ON US you'll be able to use messaging apps like iMessage, Facebook Messenger or WhatsApp while using the free in-flight Wi-Fi. Cellular SMS is not supported while in-flight.

• ​T-Mobile customers already get free Wi-Fi and streaming, where available all flight long on four of the biggest U.S. airlines as part of In-Flight Connection.

  Now, we're partnering with Delta to give everyone with a Delta SkyMiles account, regardless of their wireless provider, free Wi-Fi all flight long on Delta Air Lines.

  You can expect free Wi-Fi for Delta SkyMiles Members on most Delta flights within the U.S. starting Feb 1, 2023, and will be on more than 700 Delta aircraft by the end of 2023. Smartphones, tablets and laptops are eligible. Accessing free Wi-Fi will also give you access to free messaging so you can send texts, emojis, photos and videos (SMS unavailable).

• Anyone with a Delta SkyMiles account can enjoy free in-flight Wi-Fi on select Delta flights within the U.S.

  Not a Member? Join Delta SkyMiles for free while on board or on the ground to access free Wi-Fi and other benefits.

  Free Wi-Fi for Delta SkyMiles Members will be available starting February 1, 2023 on board most Delta domestic mainline flights and will be on more than 700 Delta aircraft by the end of 2023.

• It's simple!

  1. Open your device to Settings. Turn on Airplane Mode, then turn your Wi-Fi on.
  2. Choose the DeltaWiFi.com network. If the Wi-Fi portal does not open, go to DeltaWi-Fi.com using your browser.
  3. Sign into your SkyMiles account or join SkyMiles for free

• SkyMiles Members get free in-flight Wi-Fi on Delta and ON US will be available starting February 1, 2023 on most of Delta's domestic mainline flights. Delta expects to have more than 700 aircraft equipped with free Wi-Fi by the end of 2023.

  You can expect to see free Wi-Fi for SkyMiles Members on most Delta flights within the U.S. starting Feb 1, 2023, and on international and regional flights by the end of 2024.